Privacy Policy

1. Introduction

NuForce ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service business management platform ("Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and billing information
• Profile Information: Profile picture, job title, and other optional profile details
• Business Data: Customer information, work orders, invoices, service records, and other business data you input
• Communication Data: Messages, support tickets, and other communications with us
• Payment Information: Credit card details and billing addresses (processed through secure third-party payment processors)

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: IP address, browser type, device type, operating system, and unique device identifiers
• Log Data: Access times, error logs, and system performance data
• Location Data: General location information based on IP address (with your permission)
• Cookies and Tracking Technologies: See our Cookie Policy for detailed information
• Pseudonymous Analytics Identifiers: Hashed user, organization, and account identifiers used for product analytics and funnel reporting

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our Service
• To process transactions and send related information
• To send administrative information, updates, and security alerts
• To respond to your inquiries, comments, and support requests
• To personalize your experience and provide customized content
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Service
• To send marketing communications (with your consent, which you can opt out of)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data storage, analytics, and customer support. These providers are contractually obligated to protect your information.

Our current analytics and monitoring providers may include Google Analytics 4 for aggregate usage reporting, Mixpanel for product and marketing funnel analytics, and Sentry for application error, performance, and 404 monitoring. Where feasible, we use pseudonymous or hashed identifiers instead of directly identifying personal information in these systems.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure data centers with physical and digital safeguards
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Operational telemetry and analytics data are retained according to business need and provider configuration. We aim to keep product and marketing analytics only as long as necessary to analyze adoption, conversions, and performance trends, and we apply shorter retention windows to error and debugging data where practical.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

You have the right to access your personal information and receive a copy of your data in a portable format.

7.2 Correction and Deletion

You can update or correct your information through your account settings. You may also request deletion of your personal information, subject to legal and contractual obligations.

7.3 Opt-Out Rights

You can opt out of marketing communications by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.

You can also manage analytics and marketing tracking preferences through our cookie consent banner or the persistent Privacy Choices control available in the application.

7.4 GDPR Rights (EU Users)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing, restrict processing, and lodge a complaint with a supervisory authority.

7.5 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of your personal information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, including standard contractual clauses and other legal mechanisms.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

NuForce Privacy Team
Email: privacy@nuforce.com
Address: [Your Business Address]

For EU residents, you may also contact our Data Protection Officer at: dpo@nuforce.com